Shipping times:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days – Delivered by USPS |
| Europe | 10-20 Business days FR – Laposte FR IT – Poste IT DE – DHL eCommerce ES – Correos ES BE – Bepost BE UA – Ukrposhta UA NL – PostNL CZ – Postaonline CZ SE – Postnord SE NO – Posten NO CH – Post CH DK – Postnord DKIE – Anpost IE |
| United Kingdom | 10-15 Business days – Delivered by Royal Mail |
| Canada | 15-25 Business days – Delivered by Canada Post / NZ Post |
| Australia, New Zealand | 20-30 Business days – Delivered by Aus Post |
| Central & South America | 20-45 Business days |
Processing times:
- Masks: 3 business days
- Custom made shoes: 3-5 business days
- Props – 3 business days
- Full costumes – 3 business days
- Full custom costumes – 5-7 business days
- Jewelry – 3 business days
- Wigs – 3 business days
- Shirts/Hoodies – 3 business days
- Mascot Costumes / Fursuits – 7 business days
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURN ADDRESS
In order to return the product, please contact us via our contact page form.
